Legal
Refund & digital content policy
Last updated: February 2026
1. Digital content and the 14-day cancellation right
Under the Consumer Contracts Regulations you normally have 14 days to cancel an online purchase. Because our products are digital content supplied immediately, you are asked at checkout to agree that supply begins straight away, and you acknowledge that you lose the 14-day cancellation right once the download has started. If you have not downloaded the file, you may still cancel within 14 days for a full refund.
2. Faulty, incomplete or misdescribed files
Your rights under the Consumer Rights Act are unaffected. If a resource is faulty, will not open, is incomplete, or is materially not as described, you are entitled to a repair or replacement, and to a refund where that is not possible. Contact us and we will fix it or refund you.
3. Access problems
If your download link does not work, email us from or quoting the address used at checkout. We will re-issue access — this is not treated as a refund request.
4. Duplicate and accidental purchases
Bought the same resource twice, or the wrong one, and not downloaded it? Tell us within 14 days and we will refund the duplicate in full.
5. How to make a claim
Email support@supplymode.co with your order email, the resource name and a short description of the problem. We aim to reply within one business day. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.
6. Licence reminder
Refunded purchases end your licence to use the resource, and any copies must be deleted.